Welcome to our online store www.agnotita.gr which aims to inform you about our olive oil soap products and retail or wholesale via the Internet.
The owner of the e-shop is « Soap Purity » (Soap Factory « I Agnotita ») located in the area of Agia Anna, Hersonissos, Heraklion, P.O. Box 70014. The company’s VAT number is 008672984 and the competent tax authority is the Tax Department of Heraklion. The GEMI number is 185630427000 and the competent GEMI department is the Chamber of Commerce of Heraklion. The Company’s contact telephone numbers are 2897024747 and 6944396113 and its contact e-mail is info@agnotita.gr.
The present terms of use regulate the transactions, purchases, returns, consulting services, use of the website data, protection of personal data and security of the transactions of each user.
By accessing or registering on www.agnotita.gr, you are deemed to have accepted and unconditionally accepted these terms and conditions of use. Therefore, please read this document carefully and if you do not agree with any or all of the terms and conditions, contact the Company directly.
The website www.agnotita.gr may modify the conditions of use without prior notice, except by publication on the online shop with the date of modification indicated.
Return Policy
ALL OUR PRODUCTS ARE THOROUGHLY CHECKED FOR DEFECTS BEFORE DESPATCH.
If you need to return a product, the following applies:
A) All returned products must be in the original condition in which you received them. Any signs of wear or damage will result in the return being refused, no exceptions.
B) The return must be made within 14 days of receipt by contacting us.
C) We will bear the cost of the (first) return of the order if the return is made with the company we work with (ACS COURIER). If you choose another company for the return, or if the same order has to be returned again, the cost will be borne exclusively by you and will vary according to the company, the weight of the package, etc.
D) The return process starts as soon as we receive the product and if the product meets the return conditions (not damaged, not opened, etc.). The refund will be made depending on how you paid:
- If you paid by credit card, the amount will be credited to your card.
- If you paid by cash, the amount will be credited to the IBAN account you provided.
- In all cases, the process will be completed within ten (10) working days of receipt of the product.
Incorrect product
If the customer receives an incorrect order in a package with their own details on it, they have the right to return the product to the manufacturer and request a refund of the order.
If a refund is required, the amount of the order will be credited to the account associated with the purchase card or the account through which the money was transferred.
Security of Transactions
For the security of your transactions, the company « Soap Purity » on the site www.agnotita.gr uses encrypted SSL protocol. In this way, all the information you provide during your order is encrypted so that it cannot be intercepted during its transmission on the Internet.
Online payments are made by bank transfer in a secure NEXI environment and our company does not in any way manage or store customer credit or debit card details. All payments made with your card are processed through the electronic payment platform « Nexi e-Commerce » of Nexi Payments Greece SA using the TLS 1.2 protocol with 128-bit encryption (Secure Sockets Layer – SSL). Encryption is a way of encoding information until it reaches the recipient, who will be able to decrypt it with the appropriate key.
Intellectual Property
The content of the website, consisting of texts, images, photographs, logos, trademarks and software, is the intellectual property of the company « Soap Purity ». The copying, reproduction and use (in whole or in part) of the content for commercial purposes is not permitted without the prior written consent of the company.
Restrictions on Behaviour and Use
Users are obliged:
- Not to publish any material or, in general, the actions that they carry out, not to bring the Company « Soap Purity » criminal or civil or administrative liability.
- The publication of illegal, annoying, defamatory, abusive, threatening, vulgar, obscene, indecent, harmful or any form of unacceptable material is prohibited.
- In any case, you must comply with the relevant Greek and European legislation and codes of practice. Provide true personal details and delivery details of the products.
- The password given at the time of registration is unique and personal and in the event of its theft, the user must inform our company immediately. In the event of any change in personal details, users should inform the Company immediately.
- Not to gain unauthorised access to material and not to store or publish copyrighted material without the consent of the copyright holder.
- Not post material that contains any form of advertising or promotion of products or services.
- Not to post links that lead to addresses other than www.agnotita.gr.
Our company reserves the right to refuse to publish material that does not comply with the above rules or that is deemed to be detrimental to our interests. For the same reasons, it is also possible to delete material that has already been published. In this case, users are requested not to attempt to republish such material.
In the event that our company is obliged to pay any form of compensation as a result of a user’s non-compliance, the user is obliged to pay this amount to the company.
Limitation of Liability
The informative content of the website www.agnotita.gr, which consists of texts, photos and videos, comes from our own sources and is published on the website after being edited by qualified staff of our company. In the event of any problem, users are invited to inform www.agnotita.gr immediately so that the material can be checked and corrected.
3.1 Lack of availability: www.agnotita.gr has a dynamic range of products. New orders are shipped as soon as they are registered in the online shop, depending on the recipient’s address. In a few cases and during promotional or sales periods, the time may be slightly longer than usual. In the event that some products, while they are posted in the online store, are not available due to a general lack of suppliers or abolition of their circulation in Greece or due to force majeure or bad weather conditions or for any reason is not possible to receive from www.agnotita.gr, the Company assumes no responsibility.
3.2 Inability to provide services: www.agnotita.gr makes every effort to ensure that its services are available within the hours and time limits specified. However, it declines all responsibility in the event of inability to provide a service due to the fault of the courier companies with which it works, or due to the malfunctioning of the Internet Service Provider, the Internet Hosting Provider, the Internet Payment Processing Provider, the Electricity Provider or the Telecommunications Service Provider.
3.3 Malicious software: www.agnotita.gr uses professional tools and software to continuously monitor and prevent malicious software from entering its code, 24 hours a day. However, under no circumstances can it be held responsible for the possible contamination of users’ equipment by such software. In any case, it is recommended that you have valid and up-to-date anti-virus software installed on your equipment when you log on to www.agnotita.gr.
3.4 Civil liability for loss of profit: The sales made concern products intended for personal use. www.agnotita.gr accepts no civil liability for loss of profit, loss of reputation or loss of customers.
